Política de reembolso

Return Policy

 

At DUA MENKA, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer the following return options:

• Return & Exchange: Returns and exchanges can be initiated by sending us an email at help@duamenka.com
• Return Window: You may return items within 7 days of delivery as indicated by the courier notification.
• Return Guard Membership: Customers who opt into Return Guard enjoy free returns.
• Return Shipping Fees: For customers not enrolled in Return Guard, the cost of the return shipping label will be deducted from the refund.

 

Return Conditions
• All returned items must be in new, unworn, unwashed condition with original tags attached. Items showing signs of wear—such as perfume scent, makeup or lipstick stains, deodorant marks, stretched fabric, or visible use—are not eligible for a refund.
• All returns undergo inspection before approval.
• If an item is returned in a worn or used condition, the customer must provide a prepaid return label for us to send the item back.

 

Fault on Our End — 100% Refund
• If you received a defective item, we will provide a return label and issue an exchange or full refund, provided the issue is reported within 24 hours of the delivery date.
• Please include photos if the item arrived damaged or defective.

 

Non-Returnable Items
Swimwear, jewelry, accessories, activewear (including yoga pants and bras), personalized items, custom orders, clearance, and final sale items cannot be returned unless they arrive defective.

 

Please contact us at help@duamenka.com if you have any inquiries or concerns regarding shipping.