Return Policy

At DUA MENKA, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer the following return options:

• Return & Exchange: Returns and exchanges can be initiated by sending us an email at help@duamenka.com
• Return Window: You may return items within 14 days from the delivery date, as confirmed by the courier notification. Any defects, damages, or incorrect items must be reported within 72 hours of delivery.
• Using Your Return Label: To help ensure your return is processed smoothly, please ship your item(s) within 3 days of receiving your prepaid return label. If the package is shipped after this 3-day period and the delay causes it to fall outside our 14-day return window, we won't be able to accept the return. In that case, the item(s) will be sent back to you, and the cost of return shipping will be your responsibility.
• Refund Processing: All returned items are subject to inspection upon receipt. Inspection typically takes 3–5 business days from the date the returned item is received.

If the item is found to be in a non-resellable condition (including, but not limited to, signs of wear, makeup stains, odors, damage, or other indications of use), the return will not qualify for a refund or exchange, and the item may be returned to you at your expense.

If the item passes inspection and is in good, resellable condition, your refund will be processed immediately after the inspection is completed. Once processed, the refunded amount typically reflects in your original payment method within 5–7 business days, depending on your bank or payment provider's processing times.

Return Conditions
• All returned items must be new, unworn, and unwashed, with original tags attached. Items showing signs of wear—such as perfume scent, makeup or lipstick stains, deodorant marks, stretched fabric, or visible use—are NOT eligible for a refund.
• All returns are inspected before approval.
• Customers must provide a photo showing the item neatly folded and placed back in its original packaging before returning.
• Items returned in a worn or used condition, or folded or packaged in a crumpled, untidy, or careless way, are not considered resellable. To maintain quality for all customers, such items will be sent back at the customer’s expense via a prepaid return label. We will bin the items after 30 days if no prepaid label is provided.

Fault on Our End — 100% Refund
• If you received a defective item, we will provide a return label and issue an exchange or full refund, provided the issue is reported within 24-72 hours of the delivery date.
• Please include photos if the item arrived damaged or defective.

Non-Returnable Items
Swimwear, jewelry, accessories, activewear (including yoga pants and bras), personalized items, custom orders, clearance, and final sale items cannot be returned unless they arrive defective.

If you have any questions or concerns, feel free to reach out to us at help@duamenka.com. We’re always happy to help!