Return Policy

At DUA MENKA, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer the following return options:

• Return & Exchange: Returns and exchanges can be initiated by sending us an email at help@duamenka.com
• Return Window: You may return items within 14 days from the delivery date, as confirmed by the courier notification. Any defects, damages, or incorrect items must be reported within 72 hours of delivery.
• Return Guard Membership: Customers who opt into Return Guard enjoy free returns. Return Guard does not apply to non-returnable items, such as "Final Sale" items and jewelry.
• Return Shipping Fees: For customers not enrolled in Return Guard, the cost of the return shipping label will be deducted from the refund.

 

Return Conditions
• All returned items must be new, unworn, and unwashed, with original tags attached. Items showing signs of wear—such as perfume scent, makeup or lipstick stains, deodorant marks, stretched fabric, or visible use—are NOT eligible for a refund.
• All returns are inspected before approval.
• Customers must provide a photo showing the item neatly folded and placed back in its original packaging before returning.
• Items returned in a worn or used condition, or folded or packaged in a crumpled, untidy, or careless way, are not considered resellable. To maintain quality for all customers, such items will be sent back at the customer’s expense via a prepaid return label.

 

Fault on Our End — 100% Refund
• If you received a defective item, we will provide a return label and issue an exchange or full refund, provided the issue is reported within 24-72 hours of the delivery date.
• Please include photos if the item arrived damaged or defective.

 

Non-Returnable Items
Swimwear, jewelry, accessories, activewear (including yoga pants and bras), personalized items, custom orders, clearance, and final sale items cannot be returned unless they arrive defective.

If you have any questions or concerns, feel free to reach out to us at help@duamenka.com. We’re always happy to help!